All returns must me made within 14 days for full refund of retail purchase price. Shipping charges are not included. After 14 days, an even exchange will be provided on all products that hold a lifetime guarantee. Please contact us with any questions concerning our refund policy: mschneider@setool.com, htabor@setool.com or call 937-258-0616. We are available Monday-Friday 7:30 am until 3:30pm EST.

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